Shipping & Returns Policy

Shipping

At Samwise Pets, we are committed to delivering your order as quickly and safely as possible.

Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.

Shipping Options & Delivery Time

• Standard Shipping (Free): 5–12 business days

• Express Shipping (£5.00): 3–5 business days

Estimated delivery times may vary depending on your location and the products ordered. Please note that delivery times are estimates and may be affected by customs, weather conditions, or carrier delays.

International & Europe Orders

• Europe: 7–15 business days

• International Orders: 10–20 business days

Order Tracking
Once your order has been shipped, you will receive a tracking number via email when available.

Returns

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Conditions
To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

• Proof of purchase is required

Non-Returnable Items
For hygiene and safety reasons, certain pet care products may not be eligible for return once opened or used.

Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Contact Us
If you have any questions regarding shipping or returns, please contact our support team:
Email: supportsamwisepets@gmail.com

Thank you for choosing Samwise Pets.